FAQs


Where is the conference?

The 2025 AAC Regional Conference at the Toronga Western Plains Zoo, Dubbo

What is included in the registration fee?

The registration fee includes all access to main conference sessions, exhibitor display, social networking function, meals and refreshments for the day.

The pre-conference site training is included in the main conference registration fee. Limited numbers.  

How do I register for pre-conference site training and main conference?

To register, simply click the Registration button on the top right of your screen. For mobile, the Registration button is located on the top right drop down. 

Can I only attend the pre-conference site training only?

No, registration for the main conference is a prerequisite to attend the site training

Can I only attend main conference only?

Yes, you can

I'm not a member of the AAC, can I still attend? 

Yes, you can attend the conference 

Can I attend a specific session?

Yes, you can, however we recommend you attend all sessions to get the latest industry updates and receive your full CPD points.

Will the conference be recorded or streamed live?

No, the conference won’t be recorded or streamed live.

Is this a hybrid conference?

No, in-person only

I can no longer attend, how do I cancel and get a refund?

Here is the Conference cancellation details

  • All cancellations are to be in writing hello@aacertifiers.com.au
  • Full amount will be refunded when registration is cancelled up to seven (7) working days prior to conference
  • If no cancellation notice is received or cancellation is made less than seven (7) working days prior to conference, no refund will be provided without a doctor's certificate
  • Transfer or substitution of registration is accepted however charges may apply (contact AAC office for details)

I may arrive late or leave early, will I still get the full 6 CPD points?

We encourage you to include the Conference date in your diary to ensure a full day attendance.  However, we understand an emergency can happen. Please email hello@aacertifiers.com.au to inform us of your situation at your earliest convenience.

When do I get my CPD Certificate?

Your certificate of attendance will be issued within 10 working days post event. Certificate will not be issued unless registration fee is paid.

I have special dietary requirements, who can I contact?

Please send an email to conference@aacertifiers.com.au with your dietary requirements

Do I need to attend the Social Networking function?

No, you don’t but we encourage you to stay to network with your peers

Where can I park?

Free parking at the Zoo is available both at the Savannah Visitor Plaza and in parking bays throughout the Zoo circuit, for those wishing to drive their own car. Dedicated caravan and trailer parking is available inside the entry gates. 

How do I download the conference app?

The app will be available to download one week before the event. We will send you an email with details.